Risk and assumptions

I am back. I am sure you people must be thinking that I am slow at updating the blog but I was a bit busy. Actually one of my friend is in the process of creating a website for his hotel booking business, so I am helping him. And it’s a request to you all please book all your hotels for the future trip through his site. I will be posting the site name and other details soon.

Now back to where I have left. I am neither a writer nor a language expert, so my blog might have some language errors, please ignore and thanks for the comments.

Today when I sit and think of my past experiences and the people I met, it’s a huge list. I have met very different kind of persons, some from IT background and some from Travel. When it comes to IT well I have learnt a lot from that industry. Its IT which thought me to search and take risk. Taking risk is also a major part of the travel industry. In travel there is nothing black and white. There are many things for which you take risk and you learn good lessons from them. The basic of the travel industry or any other industry is customer. They are the ones who give us business, if you talk of any other industry then customers are said to be the God. But in travel its the Airlines who are your God's. They can change the rules at any point of time and they will definitely have the reason to do so but they don't have the time to explain or even listen. Its not that I am abusing the airlines but yes that's how the travel industry works and trust me I have experienced that a lot of time. One of my instructors’s used to say - “In travel don't assume anything, the moment you assume it you make ass of u and me". I too have made this mistake of assuming and made a ass of me. It was the beginning of my career, new to travel, a colleague of mine came to me to confirm the total adult and the infant (age 0-2 yrs) fare for his customer. I opened the booking and confirmed the adult fare and calculated the infant fare which is generally 20% of the adult fare. We both calculated and confirmed the same to the customer. Now since that was a Singapore Airlines international booking they have changed the rule two days back and raised the infant fare to 40% of adult fare, the moment we came to know about it we called the airline requesting them to give them some exception as we have received the fax today. They being the owner will not listen and guess the customer was also not ready to take the same. The first thought which came to my mind at that time was I will be going to work without salary for the next 4 months to cover the loss........Then a senior helped us in convincing the customer and at last saved us..............

So this how the industry works the moment you loose the grip you will go splash and above all don't assume anything.